Effective Date: 03/04/2024
Thank you for shopping with JOY Enterprises. We strive to provide high-quality sports and fitness equipment and want you to be fully satisfied with your purchase. If you are not completely satisfied with your order, please review our Return and Refund Policy below.
1. Returns
We want you to be happy with your purchase. If you are not completely satisfied, you can return most items within 30 days of receiving your order, subject to the conditions outlined below.
a. Return Eligibility
- Items must be returned within 30 days from the date of delivery.
- The item must be in its original condition, unused, and in the original packaging (including tags, labels, and accessories).
- Some items are non-returnable due to hygiene or safety reasons, including:
- Opened or used equipment.
- Items that have been assembled or altered.
- Consumables or personal items such as gloves, mats, and apparel (unless unworn and unwashed).
b. How to Initiate a Return
To initiate a return, please contact our customer service team at [Insert Email] or call [Insert Phone Number]. You will need to provide:
- Your order number.
- The item(s) you wish to return.
- A brief explanation of the reason for the return.
Once your return request is processed, we will provide you with return instructions and, if applicable, a return authorization number.
2. Refunds
If your return is approved, you will be eligible for a refund. Refunds are issued to the original payment method used at the time of purchase.
a. Refund Eligibility
- The item must meet the return eligibility requirements as outlined above.
- Refunds will be issued for the purchase price of the item(s) only. Shipping and handling fees are non-refundable.
- If your item is found to be defective or damaged upon arrival, we will cover the cost of return shipping, and you will be eligible for a full refund or an exchange.
b. Processing Time
- Refunds are typically processed within 7-10 business days of receiving the returned item.
- It may take additional time for the refund to appear in your account depending on your payment provider or financial institution.
3. Exchanges
If you received a defective or incorrect item, we are happy to offer an exchange. To request an exchange, please contact our customer service team within 30 days of receiving your order. You may exchange the item for the correct product or an item of equal value, subject to availability.
4. Damaged or Defective Items
If your item is damaged or defective upon arrival, please contact our customer service team within 7 days of receiving the product. We will arrange for a return or exchange at no additional cost to you.
To ensure a smooth process:
- Take photos of the damaged item(s) and packaging.
- Provide your order number and a description of the issue.
We will guide you through the return or exchange process and provide a prepaid shipping label for returns when necessary.
5. Shipping Costs
- Return Shipping: You will be responsible for the cost of return shipping unless the item is damaged, defective, or an error occurred on our part.
- Original Shipping Fees: Shipping costs for the original order are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance for returns. JOY Enterprises is not responsible for items lost or damaged in transit.
6. Exceptions
Some products may have specific return conditions or exclusions due to their nature. These will be noted on the product page or communicated during the purchasing process. Please review the product details and our terms carefully before placing your order.
7. How to Contact Us
If you have any questions about our Return & Refund Policy, or if you need assistance with a return or refund, please contact our customer service team:
JOY Enterprises
Email: Info@joyenterprises.online
Phone: +91 9840 13 9912
Website: www.joyenterprises.online